对应课程:点击查看
起止时间:2020-04-08到2020-06-20
更新状态:已完结
Unit 3 On the Phone Quiz for Unit 3
1、 A business call should be made ______.
A:A. during the holidays
B:B. during the working hours
C:C. during the rest time
D:D. during the dinner time
答案: B. during the working hours
2、 We should not say “__” when we answer the phone.
A:A. Who is speaking, please?
B:B. Where are you calling from?
C:C. Who are you?
D:D. Who’s that?
答案: C. Who are you?
3、 If the one you want is not available on the phone, you can take a message by leaving some basic information except __.
A:A. the name
B:B. the company you are from
C:C. the purpose of the call
D: D. the company you call
答案: D. the company you call
4、 If there is something wrong with the phone or telephone line when you make a call, you can use the following expressions except _____.
A:A. The phone is in order.
B:B. She has changed her telephone number
C:C. I’ve tried to get through several times but it’s always engaged.
D:D. Sorry, we were cut off.
答案: A. The phone is in order.
5、 If you ask for someone during a business call, you can use the following expressions except _.
A:A. Could I speak to someone in the Sales Department, please?
B:B. Is someboby in?
C:C. Hello, is Jack in the office?
D:D. Please connect me with the Export Department.
答案: B. Is someboby in?
6、 When introducing yourself, you should not say: “____.”
A:A. This is Ken.
B:B. Ken speaking.
C:C. Hello, this is Paul Smith from Sparkle International.
D:D. I am ….
答案: D. I am ….
7、 At the beginning of a business call, you should introduce yourself by _.
A:A. saying “Hello, this is xxx from xxx company speaking.”
B:B. saying “Hello, I am xxx from xxx company speaking. ”
C:C. waiting to be asked.
D:D. Just speaking out your name.
答案: A. saying “Hello, this is xxx from xxx company speaking.”
8、 During the business call, if you are not so sure about the information, you can say the following sentences except __
A:A. “I believe I am right.”
B:B. “I didn’t catch your name. Would you please spell it?”
C:C. “Could you spell that, please?”
D:D. “I’d like you to repeat that number, please.”
答案: A. “I believe I am right.”
9、 You can end a business call by using the following expressions except _.
A:A. Sorry, I must ring off now. I’ve got a call on the other line.
B:B. I look forward to meeting you/ hearing from you soon.
C:C. I think that’s all, bye then.
D:D. The phone is out of order.
答案: D. The phone is out of order.
10、 When making preparations for a business call, which of the following is not right?
A:A. Review written material first.
B:B. Make a list of all the possible questions and answers.
C:C. Be clear about what information you need.
D:D. Pick up the phone immediately in case that you forget.
答案: D. Pick up the phone immediately in case that you forget.
11、 A business call should not be longer than 1 minute.
A:正确
B:错误
答案: 错误
12、 During the business call we should stick to the subject and do not allow the conversation to drag out with meaningless chatter.
A:正确
B:错误
答案: 正确
为了方便下次阅读,建议在浏览器添加书签收藏本网页
添加书签方法:
1.电脑按键盘的Ctrl键+D键即可收藏本网页
2.手机浏览器可以添加书签收藏本网页
获取更多MOOC答案,欢迎在浏览器访问我们的网站:http://mooc.mengmianren.com
注:请切换至英文输入法输入域名,如果没有成功进入网站,请输入完整域名:http://mooc.mengmianren.com/
我们的公众号
打开手机微信,扫一扫下方二维码,关注微信公众号:萌面人APP
本公众号可查看各种网课答案,还可免费查看大学教材答案
点击这里,可查看公众号功能介绍
一键领取淘宝,天猫,京东,拼多多无门槛优惠券,让您购物省省省,点击这里,了解详情
干饭人福利,饿了么红包每日领