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起止时间:2021-03-01到2021-06-30
更新状态:每5天更新一次
1 Achieving Success through Effective Management Communication Quiz-Week 1
1、 Effective business messages are
A:Entertaining, blunt, direct, opinionated, and persuasive
B:Practical, objective, concise, clear, and persuasive
C:Personal, clear, short, catchy, and challenging
D:Detailed, long, important, offical and persuasive
答案: Practical, objective, concise, clear, and persuasive
2、 Which of the following skills will employers expect you to have?
A:Actively listening to others
B:Organizing ideas and information logically and completely
C:Managing your time and resources
D:All of above
答案: All of above
3、 Which of the following are the techniques of you-attitude?
A:Talk about the audience, not about yourself
B:Refer specifically to the customer’s request or order
C:Don’t talk about feelings, except to congratulate or offer sympathy
D:All of above
答案: All of above
4、 Which of the following shows goodwills?
A:Show your concern and respect for others
B:Treat things objectively without bias
C:Appreciate your team members
D:All of above
答案: All of above
5、 The two 70% in management communication refer to
A:Managers only need to communicate with 70% of the people in the organization
B:Managers spend 70% of their time communicating
C:70% of the problems in management come from poor communication
D:70% of communication in management is through language
答案: Managers spend 70% of their time communicating;
70% of the problems in management come from poor communication
6、 Three keywords in management communication refer to
A:Goodwill
B:You-attitude
C:Credibility
D:Well-organized
答案: Goodwill;
You-attitude;
Credibility
7、 Which of the following belong to formal communication?
A:Downward communication
B:Upward communication
C:Horizontal communication
D:Rumor mill
答案: Downward communication;
Upward communication;
Horizontal communication
2 Mastering Team Skills and Interpersonal Communication Quiz-Week 2
1、 Teams can achieve a higher level of performance than individuals alone because
A:They combine the intelligence and energy of multiple individuals
B:Motivation and creativity flourish in team settings
C:They involve more input and a greater diversity of views, which tends to result in better decisions
D:They do all of the above
答案: They do all of the above
2、 Which of the following is true about nonverbal signals?
A:They can strengthen a spoken message.
B:They can weaken a spoken message.
C:They can replace spoken messages.
D:All of the above are true.
答案: All of the above are true.
3、 What are the four keywords that represent “TEAM”?
A:Together, Everyone, Achieve, More
B:Teach, Everyone, Achieve, More
C:Together, Effective, Ability, Meeting
D:Teach, Effective Ability, Meeting
答案: Together, Everyone, Achieve, More
4、 What is the meaning of the “KISS” rules?
A:Keep it strict and simple
B:Keep it short and simple
C:Keep it short and smoothly
D:Keep it strict and smoothly
答案: Keep it short and simple
5、 Which of the following are examples of giving constructive feedback?
A:Discuss improvements rather than flaws
B:Be specific.
C:Keep feedback impersonal
D:Verify understanding
答案: Discuss improvements rather than flaws;
Be specific.;
Keep feedback impersonal;
Verify understanding
6、 Which of the following are types of active listening?
A:Content
B:Critical
C:Empathic
D:Active
答案: Content;
Critical;
Empathic;
Active
7、 Which of the following belong to nonverbal communication?
A:Facial expressions
B:Gestures and posture
C:Vocal characteristics
D:Time and space
答案: Facial expressions;
Gestures and posture;
Vocal characteristics;
Time and space
3 Management Communication Strategy Quiz-Week 3
1、 Teachers answer students’ questions, listen to students’ doubts and give explanations. Which of the following communication style is it?
A:Tell
B:Sell
C:Consult
D:Join
答案: Consult
2、 The most memorable part of the message is
A:The beginning
B:The end
C:The middle
D:The beginning and the end
答案: The beginning and the end
3、 Which of the following communication channels does e-mail belong to?
A:Written communication channel
B:Oral-only communication channel
C:Blended communication channel
D:Nonverbal communication channel
答案: Written communication channel
4、 Which of the following may autocratic cultures favor?
A:Tell
B:Sell
C:Consult
D:Join
答案: Tell
5、 Which of the following are the management communication strategies:
A:Communicator strategy
B:Audience strategy
C:Message strategy
D:Channel selection strategy
答案: Communicator strategy;
Audience strategy;
Message strategy;
Channel selection strategy
6、 Which of the following ways can improve the credibility of communicators:
A:Rank
B:Goodwill
C:Expertise
D:Image
答案: Rank;
Goodwill;
Expertise;
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